E-mail Support:  

Product Support


Product Support Options


Cadno Calliper Maintenance Contracts
The support provided under these contracts includes regular inspection, maintenance and calibration of the callipers, together with 48 hour call-out and the provision of 'standby' callipers to minimise downtime.


Rollshop Management System software Maintenance Contracts
The support provided under these contracts includes all updates to software arising from on-going development. It also provides for updates and modifications at the request of the user (new reports, minor updates to user screens etc.,) as well as a number of dedicated days of software development effort for more significant modifications.

Spares and Repairs service
MSW provides a 'return to base' repair service for callipers as well as a service for the provision of spare parts to those customers who undertake their own maintenance of the callipers.

Download service
The download area provides customers with the ability to download key documents such as Technical Notes and User Manuals. The various video clips demonstrating the use of equipment and software produced by MSW can also be downloaded from this area.

Frequently Asked Questions area
This area allows customers to review the questions that are asked of MSW together with detailed answers.

E-mail support area
This area enables customers to obtain a direct response to specific problems via E-mail. E-mails received during working hours will receive a response within 24 hours.






© Copyright Metrology Systems Wales